How we handle your information.

Cityville Apartments & Motel ("Cityville", "we", "us") is committed to protecting the privacy of guests and visitors to our website at cityville.com.au. This policy describes how we collect, use, store, and protect personal information. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What we collect

We collect personal information that you provide directly when you make a booking, send a message, sign up for our newsletter, or correspond with us. This typically includes your name, contact details, payment information (processed via our booking engine partner SiteMinder), arrival and departure dates, and any preferences or special requests.

We also collect technical information automatically when you visit our website, including IP address, browser type, pages visited, and referral source. This is used for analytics and to improve the website.

How we use it

We use personal information to confirm and manage your booking, communicate with you about your stay, process payments, comply with legal obligations (such as guest registration requirements), and improve our services. If you have consented, we may also send you marketing communications about offers, events, and updates — you can unsubscribe at any time.

How we share it

We share personal information with third parties only as necessary: with our booking engine partner (SiteMinder) to process reservations; with payment processors to handle transactions; with cleaning, maintenance, and security contractors who need access to deliver services; and with government agencies where legally required (e.g., for police, health, or tax purposes).

We do not sell personal information to third parties.

How we store it

Information is held in our property management system and on the systems of our booking engine partner. We retain information for as long as required to deliver services, comply with legal obligations, and resolve disputes. Booking records are typically retained for seven years for taxation purposes.

Cookies & analytics

Our website uses cookies and similar technologies for analytics (to understand how visitors use the site), session management (e.g., to remember booking widget state), and advertising (where applicable). You can disable cookies via your browser, though some functionality may be limited.

Your rights

You can request access to personal information we hold about you, correct inaccuracies, or request deletion (subject to our legal obligations to retain records). To make a request, contact us at bookings@cityville.com.au or (07) 4922 8322.

Updates to this policy

We may update this policy from time to time. The most current version is always available at this URL. Material changes will be flagged with a notice on the homepage for at least 30 days.

Contact

Privacy enquiries can be directed to:

Cityville Apartments & Motel
21-23 Bolsover Street, Rockhampton QLD 4700
bookings@cityville.com.au
(07) 4922 8322